Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 3 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (3) business days. NOTE: Return authorization is required. Email us at customerservice@desertjewels.com or call us at (623) 934-6882 prior to shipping your package back. We can only refund item and shipping costs if the return is a result of our error. Returns must be shipped directly to DesertJewels.com. Please include the following information with your return: * Full name: * Street Address: * City: * State: * Zip Code: * Country: * Phone Number: * E-mail Address: * Original order confirmation no. or invoice no.: * Return authorization code: * Reason for return: Please follow the instructions on our returns form, included with your order, to ship back the merchandise. If you have any questions about returning merchandise, please e-mail us at the above address or call us at: (623) 934-6882. Merchandise must be shipped to the following address:
DesertJewels.com - AAGP |
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